The pages accessible in English concern access to services and security in regard with health and social services, in accordance with the Charter of the French language regulations.
Accessibility online and in the facilities
- Project ALLO - Staff and volunteers wearing a yellow card holder can speak English and help you find your way around the facilities.-
- Interpreter services - To obtain the services of an interpreter, speak with your doctor or staff when scheduling an appointment.-
- Service navigators and liaison officer - In order to support and accompany Indigenous people in their care and service experience and promote mutual understanding of the information exchanged between caregivers and patients, there is a resource available in Val-d'Or.
- Translate a Web page - If a page is available only in French, you can translate it in your browser. Click right on the page and look for the translation button.
- Need help? Google Chrome – Microsoft Edge – Safari
Guide to assessing the severity of your health problem
Cold weather generally means an increase in infections and more visits to emergency departments. To help avoid unnecessary wait times, here is a guide to assessing the severity of your health problem and limiting the spread of viruses.
What should I do about my health problem?
- Information
If you have a respiratory infection such as the flu (influenza) or COVID-19, or a common health problem, learn about ways to care for yourself at home, the symptoms to watch for and situations that require consultation with a health care professional.
- Alternatives to the emergency department
Learn about the resources and services available: Alternatives to the emergency department.
- How the emergency department works
Do you think your condition requires a visit to the emergency department? Visit the Before going to the emergency department and The emergency department and how it works pages to learn what to expect during a visit and what the different triage levels mean.
When temperatures drop, viruses spread more easily. One of the simplest ways to protect yourself is to wash your hands frequently. To learn more about good hand hygiene practices, visit: Hand hygiene: a shared responsibility.