The pages accessible in English concern access to services and security in regard with health and social services, in accordance with the Charter of the French language regulations. 

Accessibility online and in the facilities

- Project ALLO - Staff and volunteers wearing a yellow card holder can speak English and help you find your way around the facilities.- 
- Interpreter services - To obtain the services of an interpreter, speak with your doctor or staff when scheduling an appointment.- 
- Service navigators and liaison officer - In order to support and accompany Indigenous people in their care and service experience and promote mutual understanding of the information exchanged between caregivers and patients, there is a resource available in Val-d'Or.
- Translate a Web page - If a page is available only in French, you can translate it in your browser. Click right on the page and look for the translation button.
- Need help? Google Chrome – Microsoft Edge – Safari

Resources and support for young people and their families

Are you or your child experiencing personal difficulties, social adjustment problems, mental health issues, or addiction problems (alcohol, drugs, gambling, etc.)? A wide variety of support resources for young people and their families are available to you.

It should be noted that adolescents aged 14 and over have the right to be treated confidentially and without parental consent. At school, children and young people have access to school health services and a social worker.

Do you wish to make a report to the Director of Youth Protection (DPJ) or learn about situations that warrant a report to stakeholders in the region? Visit the page Concerns about a child: how to make a report to the DPJ .

 

What youth services are offered in Abitibi-Témiscamingue?

A multitude of services for children, teenagers and their parents are available in the region:

  • Individual and family psychosocial assessment and follow-up services, at home, at school or at the service centre;
  • Family crisis intervention and intensive community-based follow-up services;
  • Natural environment rehabilitation services for youth and adolescents with behavioural problems;
  • Intervention services for transgender youth or those questioning their gender identity;
  • Services and support for young people with mental health problems and their families;
  • Child psychiatry services;
  • Residential rehabilitation services for youth with behavioral problems;
  • Support and referral to appropriate services;
  • Intervention and preparation service for the transition to adulthood;
  • Family-style accommodation services for children aged 0-17.

 

How can I get support from a youth support resource?

Several support resources for youth and their families are available in the region. Depending on your needs and preferences, you can access support in person, online, or by phone.

 

CLSC and youth service points

To request services, visit or contact the CLSC nearest to your home. You can find them on the facility's directory page . If you have already submitted a request and are enrolled in a program, contact your caseworker. You can also call Info-Social (811, option 2) so that a qualified psychosocial worker can direct you to the appropriate support resource for your needs.

 

Parent support groups

Being a parent sometimes means feeling overwhelmed by your children's behavior. It also means struggling to set boundaries. Does this sound familiar? Join a support group to connect with others going through the same challenges, find answers to your questions, and get tips and advice on how to handle certain situations with your children. To participate in support groups, register with your local CLSC (Community Health and Social Services Centre).

 

Telephone and online support resources for young people and their families

It is possible to discuss your situation with a counselor or healthcare professional by phone or online.

Health and Social Information

The Info-Santé (811, option 1) and Info-Social (811, option 2) telephone lines are intended for the entire population, are available at all times and have a mandate to offer information and support to people who need it, in addition to directing them to the most suitable service for them if necessary.

Tel-jeunes

The support service is offered to young people, parents, and school staff. Thanks to a dedicated, committed, and innovative team, Tel-jeunes ensures that teens' questions are answered, guides them in their thinking, and provides a reassuring presence for them on a daily basis.

  • Telephone at 1-800-263-2266 (open from 6 a.m. to 2 a.m.)
  • Text to 514-600-1002 (service available from 8 a.m. to 10:30 p.m.)
  • The bias of the website's chat section (open from 8 a.m. to 10:30 p.m.)

ParentsLine 

LigneParents is a free and confidential helpline for all parents of children aged 0 to 20, offering telephone and chat support. Professional counselors are available 24/7, and the chat service is open every day from 2 a.m. to 10:30 p.m.

 

Useful links and tools for young people and their families

Several articles, documents, pages or sites relating to young people and their rights are available on the Web.

Director of Youth Protection:

Programs:

Various resources:

Youth criminal justice system:

Smoking and vaping:

Intensive supervision unit: