The pages accessible in English concern access to services and security in regard with health and social services, in accordance with the Charter of the French language regulations.
Accessibility online and in the facilities
- Project ALLO - Staff and volunteers wearing a yellow card holder can speak English and help you find your way around the facilities.-
- Interpreter services - To obtain the services of an interpreter, speak with your doctor or staff when scheduling an appointment.-
- Service navigators and liaison officer - In order to support and accompany Indigenous people in their care and service experience and promote mutual understanding of the information exchanged between caregivers and patients, there is a resource available in Val-d'Or.
- Translate a Web page - If a page is available only in French, you can translate it in your browser. Click right on the page and look for the translation button.
- Need help? Google Chrome – Microsoft Edge – Safari
Alternatives to the emergency
The emergency room isn't the best option for everyone. If you have a non-urgent problem, choose one of the alternatives to the emergency room available in your area and avoid unnecessary waiting times.
What are the alternative options to the emergency room?
Health Info/Social Info 811
Contact the Info-Santé/Info-Social 811 line for tips and advice. If your situation requires a consultation, the nursing staff will be able to inform you.
Pharmacies
Ask your pharmacist for advice . Local pharmacists are mandated to maintain the overall health of their patients and they can treat certain conditions.
Healthcare professionals
Schedule an appointment with a healthcare professional and get care in the right place at the right time. Please note that the procedure for obtaining an appointment on short notice varies depending on your situation.
- If you have a family doctor : call your medical clinic or your family medicine group (GMF).
- If you do not have a family doctor , submit a consultation request to the Primary Care Access Point (PCAP). A staff member will refer you to the appropriate professional.
To discover all the health services available to the public, visit the Appointments and Telehealth page . To find the contact information for a facility, consult the facility directory .
Tools to monitor your symptoms and assess the severity of your health problem
Before seeking help from a healthcare professional, learn about the symptoms to watch for related to your health condition.
To do this, consult the following pages and tools regarding some common health problems:
- Sick child
- Allergic reaction
- Constipation
- Cut and wound
- Psychological distress
- Pain when urinating
- Sprain
- Exhaustion
- Dizziness
- Fever
- Gastro
- Flu, COVID, respiratory virus
- Back pain
- Sore throat
- Headache
- Eye pain
- Nausea and vomiting
- Cough
- Decision support: respiratory diseases and gastroenteritis
For more information about the emergency room, visit the pages Before You Go to the Emergency Room and The Emergency Room and How It Works . If your life is in danger or your condition is serious, call 911 immediately or go to the emergency room.