The pages accessible in English concern access to services and security in regard with health and social services, in accordance with the Charter of the French language regulations. 

Accessibility online and in the facilities

- Project ALLO - Staff and volunteers wearing a yellow card holder can speak English and help you find your way around the facilities.- 
- Interpreter services - To obtain the services of an interpreter, speak with your doctor or staff when scheduling an appointment.- 
- Service navigators and liaison officer - In order to support and accompany Indigenous people in their care and service experience and promote mutual understanding of the information exchanged between caregivers and patients, there is a resource available in Val-d'Or.
- Translate a Web page - If a page is available only in French, you can translate it in your browser. Click right on the page and look for the translation button.
- Need help? Google Chrome – Microsoft Edge – Safari

Financial Assistance for Passenger Transportation

For patients who need to travel outside the region to receive medical care and services

The financial assistance program is for users of the Abitibi-Témiscamingue health and social services network who must travel outside the region, at the request of their physician, to receive health care and social services not available in Abitibi-Témiscamingue.

This program stems from the Politique de déplacement des usagers du réseau de la santé et des services sociaux du Québec (policy on travelling expenses for users of Québec’s health and social services network). It offers financial assistance to users, but does not reimburse all travelling and accommodation expenses.

Eligibility criteria

  • To be eligible, the user must:
  • be a Québec resident;
  • have received a medical prescription from a physician in Abitibi-Témiscamingue for health or social services not available in the region and/or within the required timeframe;
  • travel to a Québec health and social services institution more than 200 km away from the institution in Abitibi-Témiscamingue where they usually receive their basic care and services;
  • travel to an institution that can provide the required care and services and is nearest to the institution they usually visit;
  • travel for care and services covered by the Régie de l’assurance maladie du Québec (RAMQ).

 

For details on the financial allocation terms, please download the claim form and complete it.