Psychosocial Services
Following the creation of the Centre intégré de santé et de services sociaux (CISSS) de l'Abitibi-Témiscamingue, the organisation's direction was able to observe a significant disparity in the way it carried out reception, analysis, orientation and referral activities in its various territories. This context has led to the implementation of a major project to harmonize and integrate the institution's clinical receptions. One of the important steps in this project is clarifying how its partners can refer users to the organisation.
One of the guiding principles that guided the work of the project on the harmonization and integration of clinical reception is that it is essential that a user's request for service can be received, analyzed, directed and referred to the right place in the most fluid way possible, avoiding unnecessary intermediaries. It is with this in mind that the Partner Reference - Psychosocial Services form has been developed. In order to guide its partners in the use of this form, various tools have been created and deposited on our website. Since the form is intended to be the preferred reference tool for access to social services from the CISSS de l'Abitibi-Témiscamingue, a multitude of partners serving the population of Abitibi-Témiscamingue will be invited to use it (e.g., community organizations, schools, psychosocial workers and other professionals from private institutions, etc.).
Objectives of the form
- Accompany users who will have to fill out the form to ensure that it is used in an optimal and consistent manner;
- Facilitate the transmission of relevant information that will serve as a starting point for the analysis of users' needs and their orientation towards the right service;
- Prevent users from repeating their stories and facilitate access to services.
Attached, you will find the following documents:
- Thematic capsules, context, partner trajectories, "Partner Reference" form: these PowerPoints are narrated and will explain the context of the project, how trajectories work and the Partner Reference form. You need to open the PowerPoint and start viewing to have access to the comments;
- "Partner Reference" Companion Guide: In this guide, you will find all the relevant information to be included in the Partner Referral form when referring to the CISSS de l'Abitibi-Témiscamingue. At the end of the guide, you will find the trajectories for sending a request for service and a trajectory during a psychosocial crisis;
- Dynamic version of the "Partner Reference" form and PDF: this is the form that must be used for the service request. The form must be sent to the reception, analysis, orientation and referral point of service (AAOR) in the user's sector. There you will find the contact details of all the sectors in question.
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